13 August 2018 2018 NHS GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice
Please click here to see a report on the results from Ludham and Stalham Green Surgeries.
11 June 2018 People’s Choice Award:Surgery of the Year
Surgery of the Year, at this year’s General Practice Awards.
We are delighted to announce that Ludham & Stalham Green Surgeries have been nominated for the People’s Choice Award: Surgery of the Year, at this year’s General Practice Awards. This is a new national award has been launched this year to give patients the chance to show their appreciation for the care they receive and some of our patients have nominated our practice. Everyone at the practice is thrilled to have been nominated and we feel very proud just to be in the running.
Please click here for further details about the awards.
Voting now open!
People can vote either online (for free) or via text message (paying their standard text message rate).
Please click here for more details about how to vote.
Voting closes 10th August 2018.
Anything you can do to help would be hugely appreciated. We would love to do as well as we possibly can in this but just being nominated by patients is a real achievement and something that we are very proud of.
22 March 2018 Help shape future GP Services in North Norfolk
Help shape future GP Services in Broadland and North Norfolk
Patients in North Norfolk and rural Broadland are set to benefit from improved access to local GP services through a new pilot project.
An alliance of GP practices operating across the area are exploring options for extending practice hours into evenings and weekends and providing patients with increased access to a range of healthcare professionals.
The North Norfolk Primary Care alliance is currently working with Healthwatch Norfolk to understand exactly what local residents would like to see from the new look service.
Hundreds of people have already shared their views through a recent survey and patients and carers are now invited to join a discussion group at The ACT Centre, St Michael’s Avenue, Aylsham, from 9.30am to 12.00pm on Wednesday 18 April.
Free tea, coffee and cake will be provided and travel expenses can be reimbursed on request to make the event fully accessible to all.
To book your free place go to norfolkgpaccess.eventbrite.co.uk or call Healthwatch Norfolk on 0808 168 9669.
The pilot will cover all GP practices in North Norfolk and rural Broadland that fall under the NHS North Norfolk Clinical Commissioning Group. Click here for a map of the surgeries covered.
Alex Stewart, Chief Executive of Healthwatch Norfolk said: “There has been much debate both locally and nationally about how access to GP services should be extended.
“This project gives local people a real opportunity to shape the future services they will receive”.
James Leeming, Chief Executive Officer, North Norfolk Primary Care (NNPC) said:
“There is a Government drive to improve access to GP Services nationwide and there has been a lot of press around the possibility of opening local surgeries 8am to 8pm, 7 days per week.
“NNPC are passionate about improving access to primary care for local patients, but feel it is essential to be completely transparent about what is and is not possible given the level of funding available and the local GP workforce.
“With these factors in mind, NNPC are committed to developing innovative ideas to ensure that the improved access we offer meets the needs of all patients living in the communities we serve.
“Our aim is to create a fully functioning model that not only offers patients additional access but also a choice of appointment types and access to a variety of clinicians. This will not only give patients better access to services but will protect the existing individual practices, who already face a huge workload.
“The survey and workshop events, in conjunction with Healthwatch Norfolk, will allow us to engage with local patients and get a true understanding of the services our population need. This is a fantastic opportunity for local people to really have a say in how new NHS services are developed on a local level.”
Anyone can provide feedback to Healthwatch on any local health or social care service at any time by visiting www.healthwatchnorfolk.co.uk
This includes pharmacies, GPs and NHS dentists, as well as all hospital, mental health, community health, care homes and other social care services.
Healthwatch use your anonymous feedback to inform local commissioners about where services are working well and where provision needs to be improved.
15 February 2018 Survey about improving access to GP services in North Norfolk
Healthwatch Norfolk is the independent consumer champion for anyone in Norfolk who uses health and social care services for more information visit: www.healthwatchnorfolk.co.uk
Healthwatch Norfolk would like to find out more about what would improve your access to GP services in North Norfolk outside of local practice hours (8.00am-6.30pm).
Healthwatch Norfolk has been asked by North Norfolk Primary care to conduct a survey as there is currently a national debate about extending working hours for GP services. This survey is an opportunity for you have your say in the future of your local GP services. All responses to this survey will be anonymous. Healthwatch Norfolk will publish your feedback alongside feedback from other local residents in a written report.
To have your say please complete this short survey by clicking this link:
http://bit.ly/NNPC-GPservices, the closing date for this survey will be Friday 2nd March.
If you have any questions or would like a paper copy of the survey, please contact Steph Tuvey, Healthwatch Norfolk Assistant Project Manager, as follows:
Freephone: 0808 168 9669 Email: email@example.com
02 January 2018 Dementia Cafe dates for 2018
You are welcome to join us at the Stalham Dementia Café to find out information about dementia, local services and practical tips about living well with dementia.
A Dementia Café provides the opportunity for people with dementia, family members, friends and carers to ask questions of professionals and to learn from the experiences of others.
29 December 2017 Carer UK Norfolk - a free resource available to all people who are unpaid carers in Norfolk
Register for our FREE digital resources and get the help you need today.
Caring for a loved one who is ill, disabled or older can be valuable and rewarding, but without the right support, caring can have an impact on your health, your job, your finances and your social life.
Norfolk County Council in partnership with the five Clinical Commissioning Groups in Norfolk, have teamed up with Carers UK to offer carers in our region a comprehensive solution that brings together Carers UK’s digital products and online resources with our own information and support for carers onto a single webpage.
To create an account and get free access to all the products and support resources click on the link: https://carersdigital.org/login/signup.php?DGTL7862
· About Me: building resilience for carers: an e-learning resource that helps carers identify and build networks of support and promotes their self-care.
· Jointly: our care co-ordination app for people sharing care.
· The role of good nutrition when caring for someone: an e-learning course that aims to help carers understand the role of nutrition both for themselves as well as the person they are looking after.
· Upfront Guide to Caring: a simple assessment tool to guide people new to caring or seeking support for the first time to navigate the Carers UK website.
· Looking after someone: Carers Rights Guide: which helps carers understand their rights as a carer and where to go for financial or practical help.
· Being Heard: a self-advocacy guide for carers: which helps carers develop the skills to self-advocate.
· Technology and care: a suite of resources on technology-enabled products and services that can support care and caring
· Our own information and support resources for carers
Many thousands of Norfolk resident’s will be using pharmacy services every day; whether for their prescriptions, advice on the best way to their medicines or other services as health checks and flu jabs.
This a great opportunity for local people to have their say:
01 September 2017 2017 Flu Clinics
24 August 2017 Enhanced Summary Care Record
The Summary Care Record (SCR) is an electronic record of important patient information, created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Your SCR is a short summary of your GP medical records (medication, allergy and adverse reaction information). This means they can give you better care if you need health care away from your usual doctor's surgery: in an emergency, when you're on holiday, when your surgery is closed, at out-patient clinics & when you visit a pharmacy.
You can also choose to have additional helpful information added to your SCR – creating an “Enhanced Summary Care Record”. It can include the following:
- Your long term health conditions such as asthma, diabetes, heart problems or rare medical conditions.
- Your relevant medical history – clinical procedures that you have had, why you need a particular medicine, the care you are currently receiving and clinical advice to support your future care.
- Your healthcare needs and personal preferences – you may have particular communication needs, a long term condition that needs to be managed in a particular way, or you may have made legal decisions or have preferences about your care that you would like to be known.
- Immunisations – details of previous vaccinations, such as tetanus and routine childhood jabs.
- Please note: specific sensitive information such as any fertility treatments, sexually transmitted infections, pregnancy terminations or gender reassignment will not be included, unless you specifically ask for any of these items to be included.
How will additional information help me?
Essential details about your healthcare can be very difficult to remember, particularly when you are unwell. Having additional information in your SCR means that when you need healthcare, you will be helped to recall this vital information. This can further increase the quality of your care and empower you if you need some help to communicate your complex care needs.
Please speak to reception if you woudl like to consent to / activate your Enhanced Summary Care Record.
Please click here to view a poster about ESCR.
Please click here to view the consent form for ESCR.
Stalham Town Hall on Friday 22nd September 2-4pm.
The idea behind the event is to promote a wide range of health initiatives, programmes, support networks and charities to our patient population to ensure that they are informed about additional help that is out there in the community.
Please click here to see a poster about the event.
15 May 2017 Cyber attack – information patients
- A number of NHS organisations , including hospitals and GP practices, have been affected by a ransomware attack.
- This has impacted organisations in different ways. In some cases computers have been infected with the ransomware virus; in other cases, computers/servers/internet connections have been shut down as a precautionary measure to prevent the spread of the virus.
- This attack was not specifically targeted at the NHS and is affecting organisations from across a range of sectors.
- NHS IT staff are being supported by cyber security experts as they work around the clock to fix the problem and bring impacted systems back online.
- There is no evidence that patient data has been accessed or that patient records have been affected.
- Clinical systems are unaffected and GPs can continue to access information, including electronic patient records as normal. However, connections between different NHS organisations have been affected and this means it may not be possible for information to be shared electronically between the practice and other organisations, for example electronic prescriptions and test results, on Monday. IT are working to resolve this as quickly as possible.
Frequently asked questions
How has my practice been affected?
The practice remains open and is working effectively to well-tested business continuity plans. Clinical computer systems have not been affected.
I already have a GP appointment booked. Will this still go ahead?
Yes, the practice is open and you can attend your appointment as normal.
Can I book an urgent or routine GP appointment?
Yes practice is open and continuing to take bookings as normal.
How have the phone systems been affected?
All phone lines for GP practices are working normally.
Has my patient information been affected?
There is absolutely no evidence that patient data has been accessed or compromised.
Have any patient records been lost?
There have been no reports of any patient records being affected. Patient records created before the cyber attack remain in place and any paper records that have been created since the incident started on Friday, May 12, will be transferred to electronic records as quickly as possible.
What will happen to my patient records if I received hospital treatment over the weekend?
Paper records will have been made at the hospital and these will be transferred to your electronic patient records held by your GP as quickly as possible. In the meantime, hospitals will be able to fax paper records to your GP if they need to access information about your treatment.
What will happen to my test results?
There may be a delay in receiving test results as a result of computer systems being down. If you are waiting for routine results we would ask you to wait an additional couple of days before calling to ask for them. However, if you are waiting for urgent test results, your GP will be able to contact the hospital by phone to receive them and the practice will contact you with this information.
When will everything be back up and running normally?
Many NHS services have already returned to normal and NHS IT experts are continuing to work round the clock to bring impacted systems back online as quickly as possible.
Ludham and Stalham Green Surgeries are proud to support and promote Mental Health Awareness Week. In conjunction with our Patient Participation Group we have developed a display at each site with posters, contact details and further information about mental health and well-being services that are available both locally and nationally.
Please click here for further information on Mental Health Awareness Week.
Please click here to view a poster about 10 ways to look after your mental health.
Please click here to view a poster about Mental Health Awareness Week.
Please click here to view a poster about the Mental Health Foundation.
29 March 2017 Ludham and Stalham Green Surgeries rated
North Norfolk GP surgery receives outstanding rating
A North Norfolk GP practice has been rated outstanding by the Care Quality Commission (CQC).
Ludham and Stalham Green Surgeries , received an overall rating of outstanding for delivering services that are particularly well-led and caring. This is the first time that a North Norfolk Practice has been awarded an outstanding rating; putting them in the top 4% of practices in the country. The surgery was inspected in January 2017 with the report being published today (Wednesday 29th March).
Inspectors praised the practice for its clear vision and supporting ethos to deliver high quality care and promoting good outcomes for patients. Staff were also commended for arranging local meetings and events in conjunction with external support agencies such as Age UK and hosting the Alzheimer’s Society Dementia Café on a monthly basis at the practice.
Patients gave extremely positive feedback about their care. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Data from the National GP Patient Survey published in July 2016 showed that patients rated their satisfaction with the practice above 90% for all aspects of care.
Sally Ross-Benham, Head of Primary Care at North Norfolk CCG said: “Well done to Ludham and Stalham Green Surgery for their outstanding rating demonstrating their commitment to providing excellent services to patients in the North Norfolk area.
We are really pleased that the surgery has been recognised by the Care Quality Commission for their hard work and dedication to the community that they serve.”
Dr Sale, Senior GP Partner and CQC Registered Manager at Ludham and Stalham Green Surgeries said: “Ludham & Stalham Green Surgeries have built on a strong tradition of caring and high quality service for our patients. I am proud and delighted that the hard work and commitment of the whole team has been recognised by the CQC as “outstanding.”
Mrs Laura Holder, Ludham and Stalham Green Surgeries Practice Manager commented: “The team are thrilled with the recognition of the surgeries as a warm, friendly, tradition family practice which gives excellent professional clinical care to our local community. We would like to thank our patients and our Patient Participation Group for their feedback and involvement in the inspection. We feel fortunate to be part of something very special.”
Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said: “People deserve to receive good care that meets their individual needs from staff who are compassionate when they use GP services.
“It is clear these GP practices are providing an exemplary service to the people living in the areas they serve.
“The hard work of the staff who work at these services is making a real difference to patients. This is why we have found these practices to be Outstanding.”
The CQC is the independent regulator of health and social care in England. Its aim is to ensure health and social care services provide people with safe, effective, compassionate, high quality care and to encourage care services to improve.
For more information about the CQC or to access its published reports, visit www.cqc.org.uk.
09 February 2017 Mole Clinic
16 January 2017 More GP Appointments released
More GP Appointments released
Over the next three months we are working with NHS England to offer extra GP / Nurse appointments. This is because we know that there are times you want to be able to see a GP / Nurse at short notice. We also know that over winter lots of people have seasonal illnesses which require more than a pharmacy but don’t need emergency treatment.
The extra appointments are bookable on the day by ringing reception on the usual number or by booking online.
If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.
This new initiative was featured in the EDP recently:
Please click here to see posters with information about these new appointments.
15 December 2016 Pharmacies open on Christmas Bank Holidays 2016 - Norfolk & Suffolk
Please click here to see details of all the local pharmacies that are open over the festive period.
22 September 2016 Practice Team Award from the Royal College of General Practitioners’ (RCGP) East Anglia Faculty.
Staff and GPs at a Norfolk medical practice have been declared the best team in the region.
Colleagues at Ludham and Stalham Green Surgeries are celebrating after winning the Practice Team Award from the Royal College of General Practitioners’ (RCGP) East Anglia Faculty.
The two-site practice – which has 5,500 people on its patient list – was presented with the award at a ceremony in Newmarket after impressing judges with its caring but professional approach.
Its winning entry stated: “The team put patient care and service above all else, with clinicians, management team, admin team and dispensers all working together for the good of the patients.
“They are dedicated and caring team who pride themselves on getting to know the patients well and will go above and beyond to do all they can to help. They all help and support one another.”
The practice, which covers a rural area of Broadland, has 38-strong team made up of four GP partners, one registrar, three practice nurses, three healthcare assistants, two apprentices, and 25 other staff working in management, admin and reception roles and in its dispensary.
Its award follows positive feedback from Healthwatch Norfolk which praised its “brilliant” staff and doctors, and North Norfolk MP Norman Lamb who commended its “warm, friendly and professional” atmosphere and “fantastic links with the local community” following a visit in August.
Laura Halls, Practice Manager, said: “We are absolutely delighted to win such a prestigious award. This has been a real boost to the whole team.
“We take great pride in the services we offer to patients and this is only possible because we support each other to create a happy, professional and caring environment.
“I’m extremely proud of each and every member of the team for their contributions towards achieving this accolade. Working in a GP surgery can be a very stressful, fast-paced and emotionally-draining role but it is also hugely rewarding when you see the difference we can make to the lives of our patients and their families.
“We are very fortunate to have such loyal, dedicated, hardworking and compassionate team”
Dr Colin Sale, senior GP Partner added: “I am so proud to see our practice team receive this well-deserved recognition of their care and hard work together.”
In addition to its day to day medical services, the practice provides personal bereavement visits with GPs offering personal support to carers and relatives after the death of a loved one.
It also has ‘Dementia Friendly Practice’ status and all of its staff have been trained as medical chaperones so they can assist clinicians and ensure patients are as comfortable as possible.
In recognition of the rural nature of the area it covers, and the fact that public transport is limited, the practice has also organised additional outreach flu clinics in local village halls to ensure isolated or elderly patients can receive the vaccinations they require.
It also has an active Patient participation Group and runs regular carers events, on days the surgery is normally closed, to ensure ‘hidden carers’ are put in touch with local charities and voluntary groups and made aware of the support on offer to them.
Staff at the practice were delighted that their efforts had been recognised by the RCGP.
Angie Taverner, Office Manager, said: “I’m totally elated to think we’ve won this wonderful award. Having worked here for 18 months, the team work and patient consideration and kindness is second to none. It’s a great place to work, knowing we help people on a daily basis.”
Jessica Bane, Management Assistant, said: “I’m proud to work at Ludham and Stalham Green Surgeries and to have won this year's RCGP Practice Team Award. As a team we all work hard to provide the best possible care for our patients and it’s fantastic to have received an award in recognition of this.”
Gail Spires, Administrator, said: “It’s a fantastic pat on the back for all of our team and shows the care we give to our patients.”
Brenda Thomas, Senior Administrator, said: “We’re soo proud to receive the award as we work hard as a team. It’s a great privilege to be recognised in this way.”
08 September 2016 Age UK Information & Advice Sessions
For details of the dates and times of these local sessions please click here
For further information about Age UK please visit their website: http://www.ageuk.org.uk/information-and-advice/
01 September 2016 Flu Clinic dates confirmed for 2017
Please click here to see NHS "Stay Well thei Winter" leaflet
Make sure you get your flu jab
The flu virus strikes in winter and it can be far more serious than you think. Flu can lead to serious complications such as bronchitis and pneumonia, and it can be deadly.
That’s why the flu jab is free if you’re aged 65 or over, or if you have a long-term health condition. If you have children or grandchildren aged two, three or four, or in school years one or two, they are eligible for a free flu vaccination.
And if you are the main carer of an older or disabled person you may also be eligible for the free flu jab.
Also, don’t forget that if you’re aged 65 or over, you are eligible for the pneumococcal vaccine, which will help protect you from pneumococcal diseases such as pneumonia.
Find out if you – or someone you know - are in one of the eligible groups that can have a free NHS flu jab here http://www.nhs.uk/Conditions/Flu/Pages/Prevention.aspx
Please phone, or ask at reception, for details about when our flu clinics are.
Also, don’t forget that if you’re aged 65 or over, you are eligible for the pneumococcal vaccine, which will help protect you from pneumococcal diseases.
22 August 2016 Visit from Norman Lamb MP
We were delighted to welcome Norman Lamb MP to Ludham Surgery on Monday, 22 August 2016 to offer an insight into the day-to-day challenges facing our GPs and practice team. Mr Lamb spent time on reception, met with the practice manager Laura Halls and GP partners Dr Colin Sale and Dr Elizabeth Christie, and spoke with members of the surgery’s Patient Participation Group to get their views on a range of issues. The visit was arranged after a patient wrote to Mr Lamb about his attempt to book an appointment, and the surgery suggested he see for himself the systems they have in place to meet demand.
Dr Lamb said: “I was struck by the extraordinarily positive endorsement of the service offered by this surgery, from the Patient Participation Group and indeed from other residents in Ludham who I spoke to. This seems to be an exemplar practice with fantastic links with their local community, and a determination to go the extra mile for their patients.”
It is important to note that although Mr Lamb was only able to visit our Ludham site on this occasion all of our team work at both sites and the positive comments reflect the hard work, dedication and care also offered at Stalham Green Surgery.
Please click here to see the some photographs of our visit from Norman Lamb MP.
21 July 2016 Voluntary Norfolk - Befriending Service
We are working with Voluntary Norfolk, who deliver our befriending service, to support them to recruit more volunteers locally. Without this valuable service, we are at risk of leaving some of our most vulnerable patients isolated and alone. The befriending service is a service whereby volunteers are placed with patients who are suffering social isolation and/or long-term health conditions in order to provide companionship, social stimulus and assistance where appropriate.
Our aim is to ultimately have a cohort of volunteers in every practice area who can not only help meet the needs of patients but also provide mutual support and encouragement for fellow volunteers in the locality.
For further details about how this service could help you or how you could become a volunteer please click here.
21 July 2016 Medicines wastage campaign
A recent report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicine returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care Homes. These startling figures don't even take into account the cost to patients' health if medicines are not being correctly taken. If medicine is left unused, this could lead to worsening symptoms and extra treatments that could have been avoided.
By reducing the amount of medicines being wasted each year, we could increase the available funding for other desperately needed health services.
At Ludham & Stalham Green Surgeries we have just started our own campaign to reduce medicine wastage.
You will see a box full of empty prescription packets at both out surgeries – this shows the unused medicines that were returned to us each month and on the front of the display is the total figure in £ that this cost the NHS.
For further information on this campaign and how you can help please click on the links below:
04 July 2016 School Readiness Health Checks
Norfolk Healthy Child Programme
3½ years School Readiness Health Check
We are delighted to tell you about a new service available to you and your child when they are aged 3½ years. As part of Norfolk County Council’s commitment to the development of children, we are now offering a School Readiness Health Check to children registered with this practice aged 3½ years. The aim of the School Readiness Health Check is to help us identify, with you, if your child needs any additional support to help prepare them for starting school. We can advise you where to get help for your child with communication, socialising, physical exercise, nutrition, dental health and continence. We will work with your Health Visitor and share this information (with your consent) to try and give your child the best possible start to beginning school. The new School Readiness Health Check will be part of the Pre-School Immunisation Appointment and will take approximately an additional 10 minutes to complete. That will be a 30 minute appointment in total.
If you have not already received your appointment, please ask the Receptionist to make this for you with the Practice Team.
To view an information poster about this service please click here.
29 June 2016 Summer Newsletter
21 June 2016 The Campaign to End Loneliness
We are supporting this campainge because it's aim is to inspire thousands of organisations and people to do more to tackle the health threat of loneliness in older age. The Campaign to End Loneliness is a network of national, regional and local organisations and people working together through community action, good practice, research and policy to ensure that loneliness is acted upon as a public health priority at national and local levels.
The Campaign to End Loneliness believes that nobody who wants company should be without it. We want to make this happen by ensuring that:
1. People most at risk of loneliness are reached and supported
2. Services and activities are more effective at addressing loneliness
3. A wider range of loneliness services and activities are developed
Further information can be found at: www.campaigntoendloneliness.org
14 June 2016 Car Park Resurfacing at Stalham Green Surgery
Car Park Resurfacing
Monday 20th - Friday 24th June 2016
The staff and patient car parking areas will be resurfaced and the bays more clearly marked out.
The work will be done in stages so that there is always some parking available and safety barriers and signs will be erected to ensure your safety.
Please bear with us during these works, they are being completed in an effort to improve the car parking areas and will only be like this for 1 week.
If you have any queries please ask to speak to Laura Halls, Practice Manager.
We apologise for an inconvenience this may cause.
14 June 2016 National Diabetes Audit 2016
Please click here to view a poster with details of the audit.
Please click here to view a patient inormation leaflet detailing how patient information is used in this audit.
Please click here to view the audit results from last year.
If you have any questions about this please contact Laura Halls, Practice Manager firstname.lastname@example.org 01692 677031
02 June 2016 Medicines Waste Campaign
For full details on the campaign, see http://tiny.cc/YourMedicines_YourNHS
21 March 2016 2nd Mole Clinic date announced
08 March 2016 New Practice Leaflet
03 March 2016 Spring 2016 Newsletter
03 March 2016 Drop in Carers Events
You are welcome to come to an informal drop-in event between 2pm – 4pm on:
Wednesday 4th May – Ludham Surgery (Staithe Road, Ludham, Norfolk, NR29 5AB)
Thursday 5th May – Stalham Green Surgery (Yarmouth Road, Stalham, NR12 9PS)
All carers are welcome to drop in to:
- Chat informally with specialist charities and organisations
- Meet the local Integrated Care co-ordinators
- Have a private consultation with a specialist support worker
- Pick up a pack of useful information, resources and contact details
Organisations attending include:
- Norfolk Carers Support
- Alzheimers Society
- Royal Voluntary Service
09 February 2016 Patient Online - Frequently asked questions
Frequently asked questions
What is Patient Online?
Patient Online means that you can choose to:
• Book and cancel appointments with your GP or nurse online.
• Order repeat prescriptions online.
• Look at some of the information in your GP online record online. From April 2016, you will
be able to see more information as your surgery’s computer system becomes ready.
You will be able to do this on a website or an app, using a computer, a tablet or a smartphone.
Online services are free to use and are just another way of contacting your surgery. You can
still ring them or go to your surgery in person like you do now.
Why should I use Patient Online services?
• You can book and cancel appointments with your doctor or nurse online, when it suits you.
Your surgery will choose which appointments can be booked online.
• Some patients have found that they save money and time as they don’t need to make
a special trip to their surgery to order repeat prescriptions.
• You can look at your online records whenever you want, even from the comfort of your
home, and find answers to questions you may have without ringing your doctor.
• Having access to your GP online record helps you to be more in control of your health
• People who have long term conditions, for example diabetes, hypertension or coronary
heart disease, have found that looking at their test results online helps them make positive
changes to improve their health. They can see if their condition is improving or getting
worse by looking at past test results.
Why are you offering Patient Online services?
The NHS has listened to patients over the last four years and many patients have said that
they want to see their records so they can be more involved in their own care. Patients have
also said they wish to be involved in deciding how they can best be treated and cared for.
Patient Online services are a part of making this happen.
How can I get access to my GP online record?
You will need to fill in a short form at your GP surgery to let them know that you would
like to start using online services. You will also need to prove your identity to your
GP surgery. This is so that the surgery can be sure that you are who you say you are. You will
need photo ID and proof of address, for example a driving licence and a bank statement. Your
surgery will advise you on what ID you need to provide. Once all the checks have been completed, your surgery will give you a username and a password. If you do not have any ID and are well known to the surgery, a member of staff may be able to confirm your identity. If you are not well known to the surgery, they may ask you questions about the information in your GP record to confirm the record is really yours.
Your surgery can refuse or withdraw access to records if they think it is not in your best
interest to use GP online services. If this happens, they will discuss their reasons with you.
How can I make sure no one else can see the information in my GP online record?
Only you, and anyone you give permission to, will be able to see your online record. This can
be a family member, a friend or a carer.
When you sign up for GP online services, you will be given a secure username and a
password. These details are unique to you and, along with your personal information,
will not be shared with anybody else unless you choose to share them.
Where is my information kept?
Your information is kept within the computer system your GP surgery uses. In many cases,
older information will be held in paper records. When you use GP online services you will only
be able to see the information your surgery holds about you on their computer system. If you
wish to see the information in your paper records, your surgery will be able to advise you.
Will my carer be able to see my online record?
If you want your carer to see your GP online record, your surgery will be able to help. You will
need to give your surgery permission for your carer to see your GP online records. Ask your
surgery what you need to do in order to set this up.
If I allow another person access to my GP online record, can I choose what they see?
You can ask your GP surgery to allow a family member, friend or carer access to some of
your online information. For example, you can select what your chosen person can see such
as, only online appointments or just some of the information in your records.
How will you make sure that patients are not forced to share their GP online information?
When you ask your surgery to register you for GP online services they will look at your
request and do everything they can to make sure you are choosing online services and that
you are not being forced.
If you choose to let another person see your GP online record, your surgery will look at your
request and do what they can to check if your chosen person should be allowed to see your
GP online record.
If I don’t have a computer, tablet or smart phone what will it mean for me?
Online services are an extra option for those who wish to use them and will not replace other
ways of contacting your surgery such as by phone or in person.
By freeing up phone lines and reducing the need for people to visit in person, some GP
surgeries have found that patients who do not have a computer find it easier and quicker
to contact their GP surgery.
Is there any help in getting started on the internet?
There are a number of different services for people who want to use the internet. Many are
provided by local authorities, colleges and charities. The best place to start would be your
NHS England is also working with the Tinder Foundation to support people who want to make
better use of the health information that is available on the internet. You can find
out more at: www.tinderfoundation.org/what-we-do/uk-online-centres
What is the minimum age to start using online services?
While there is no official minimum age limit for using online services, children under the
age of 11 would not be given access as they would usually be considered too young to fully
understand their records.
If a young person aged between 11 and 16 years asks to use online services, the GP will do
a test to check if the young person is ready to use these services. This test or assessment is
known as Gillick or Fraser competence.
Once a young person reaches the age of 16, they are considered able to understand how
to use GP online services and will in most cases be given access. If the surgery has any
concerns, they will discuss these with the young person.
If my GP only allows me to see some of the information in my GP record, what can I do?
Not all GP surgery computers are ready to allow patients to see all the information in their
online records. All computer systems should be ready to allow you to see more information by
April 2016. You can speak to your surgery about this.
Do I have to use Patient Online services?
No, you can choose not to use GP online services. You can still ring or go to your surgery in
person like you do now.
Which appointments will I be able to book online?
Your surgery will decide which appointments can be booked online. If you are already
registered for online services, you will see which appointments you can book online.
In most cases, if you require an emergency appointment, you will need to ring your surgery.
How far back will my GP online records go?
You should be able to see all the information that your GP surgery is required to make
For further information about Patient Online, go to: https://www.england.nhs.uk/ourwork/pe/
27 January 2016 Mole clinic
Please click here to see further information about the clinic on Thursday 3rd March 2016.
Please click here to view a Mole Awareness Patient Information Sheet.
Please call reception for further details or to book an appointment.
27 January 2016 Patient Survey Results - NNCCG
Please click here to view the results of the recent GP Patient Survey conducted by Ipsos MORI on behalf of the North Norfolk Clinical Commissioning Group. The survey measures patients’ experiences across a range of topics, including:
- Making appointments
- Waiting times
- Perceptions of care at appointments
- Practice opening hours
- Out-of-hours services
The GP Patient Survey provides data at practice level and we are delighted with the excellent results that Ludham and Stalham Green Surgeries achieved.
Thank you to all the patients who completed the survey.
27 January 2016 Healthwatch Visit - patient feedback
Please click here to view the patient feedback report and comments from Healthwatch Norfolk.
Thank you to all of our patients who spoke to the study team, we very much appreciate your help and support.
27 January 2016 Dispensary Patient Satisfaction Survey Results - Jan 2016
20 November 2015 ESSENTIAL STAFF TRAINING
LUDHAM & STALHAM GREEN SURGERY
WILL BE CLOSED BETWEEN
12.45 p.m. and 2.15 p.m.
ON THE FOLLOWING DATES:
12TH JANUARY 2016
16TH FEBRUARY 2016
15TH MARCH 2016
12TH APRIL 2016
17TH MAY 2016
14TH JUNE 2016
12TH JULY 2016
16TH AUGUST 2016
20TH SEPTEMBER 2016
18TH OCTOBER 2016
15TH NOVEMBER 2016
13TH DECEMBER 2016
THESE CLOSURES ARE FOR ESSENTIAL STAFF TRAINING. WE APOLOGISE FOR ANY INCONVENIENCE.
10 November 2015 Paracetamol and Ibuprofen
A message from the North Norfolk Clinical Commissioning Group:
Every year, the NHS in North Norfolk and rural Broadland spends approximately £400,000 on prescribing paracetamol and ibuprofen as tablets, caplets, gel and suspension products.
When required in small quantities or for short periods, it is better for the NHS if people buy paracetamol and ibuprofen without a prescription. For this reason, North Norfolk Clinical Commissioning Group – your local NHS organisation responsible for planning and buying health care – has agreed that GPs will stop prescribing paracetamol and ibuprofen in smaller quantities for short-term use. You can help with this by buying these painkillers from a shop, pharmacy or petrol station. All paracetamol and ibuprofen products are available as less expensive generic or in-store brands. When provided on prescription, they cost the NHS significantly more. If you are a patient who needs these drugs in regular large quantities, don’t worry – you will continue to get them on repeat prescription.
Please click here to view a factsheet with further information.
Please click here to view a poster with further information.
26 October 2015 Norfolk Swift Response
Please click here for further details.
02 October 2015 Flu Campaign 2015
13 August 2015 2015 Flu Clinics
FLU CLINICS 2015
Thursday 1st October
Ludham Village Hall, Norwich Road, Ludham
Wednesday 14th October
Hickling Barn, Tate Loke, Hickling
Thursday 22nd October
Potter Heigham Village Hall, School Road, Potter Heigham
Thursday 29th October
Stalham Green Surgery, Yarmouth Road, Stalham
No Appointment Necessary
10 July 2015 Text Messaging Service
Please accept our apologies for the temporary lack of this very useful service.
23 June 2015 Surgery closure - 14th July 2015
LUDHAM & STALHAM GREEN SURGERIES WILL BE CLOSED BETWEEN
12.45 p.m. and 2.15 p.m.
Tuesday 14th July 2015
THESE CLOSURES ARE FOR ESSENTIAL STAFF TRAINING.
WE APOLOGISE FOR ANY INCONVENIENCE.
12 June 2015 Named GP for all patients
- This will not impact your experience at the practice, the provision of appointments, your treatment, or which GP you can see.
- You may wonder why your allocated GP is not necessarily the one you see most regularly. Please be assured that you can still access all of our medical team in exactly the same way as before.
- Having a named GP does not guarantee you will always be seen by that GP.
- If you wish to be registered with a different GP we can alter this for you. However, this does not change the availability of appointments for that GP.
- Please note that the GP responsible for your care may be subject to change and reallocation in the future
What does 'accountable' mean?
What are the named GP's responsibilities to 75s and over?
This is unchanged from 2014-2015; for patients aged 75 and over the named accountable GP is responsible for:
- working with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient
- ensuring that these patients have access to a health check as set out in section 7.9 of the GMS Contract Regulations.
Does the requirement mean 24-hour responsibility for patients?No. The named GP will not:
- take on vicarious responsibility for the work of other doctors or health professional
- take on 24-hour responsibility for the patient, or have to change their working hours. The requirement does not imply personal availability for GPs throughout the working wee
- be the only GP or clinician who will provide care to that patient
In the first instance, patients should simply be allocated a named GP. However, if a patient requests a particular GP, reasonable efforts should be made to accommodate their preference, recognising that there are occasions when the practice may not feel the patient's preference is suitable.
Can patients choose their own named GP
Do patients have to see the named GP when they book an appointment with the practice?No. Patients can and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, some practices may see this change as a way to encourage and promote a greater degree of continuity of care for patients.
22 May 2015 Emergency Contraception
20 April 2015 Thinking ahead: teens with disabilities
Please click here for information about upcoming workshops
02 March 2015 Community Health and wellbeing event poster
Click here to view the Community Health and wellbeing event poster
02 March 2015 Surgery closed for staff training
18 February 2015 Hearing Aid Clinic
Hearing Aid Clinic
There will be regular Hearing Aid Clinics for people with NHS hearing aids at Ludham Surgery. Patients need to pre-book an appointment with reception for these clinics.
A volunteer will check hearing NHS hearing aids, including batteries and tubes etc.
Friday 10th April 2015
Friday 10th July 2015
Friday 7th August 2015
Friday 2nd October 2015
Friday 4th December 2015
The clinics start at 12noon and will finish at 2pm.
12 December 2014 NORFOLK DEAF ASSOCIATION
NORFOLK DEAF ASSOCIATION
IS YOUR NHS HEARING AID WHISTLING MORE THAN IT DID?
HAS IT STARTED TO FEEL UNCOMFORTABLE?
DO YOU NEED BATTERIES?
Our free Hearing Support Service at Ludham Surgery
on Friday 6th February
We can help you by:
● Cleaning and retubing your earmoulds
● Changing and supplying batteries
● Helping you to fit your aid correctly and manage the controls
● Offering advice and information on how to manage your hearing loss
12 December 2014 Staff Training - Ludham & Stalham Green Closures 2015
LUDHAM & STALHAM GREEN SURGERIES WILL BE
12.45 p.m. and 2.15 p.m.
ON THE FOLLOWING DATES:
20TH JANUARY 2015
17TH FEBRUARY 2015
24TH MARCH 2015
19TH MAY 2015
23RD JUNE 2015
21ST JULY 2015
18TH AUGUST 2015
29TH SEPTEMBER 2015
20TH OCTOBER 2015
17TH NOVEMBER 2015
8TH DECEMBER 2015
THESE CLOSURES ARE FOR ESSENTIAL STAFF TRAINING.
WE APOLOGISE FOR ANY INCONVENIENCE.
28 November 2014 Friends & Family Test
From 1 December 2014, when you visit the practice you will be asked about whether or not you would recommend the surgery to your family and friends, if they need similar treatment or care. The intention is to create a quick and simple way of collecting patient feedback to improve services.
How does it work?
When you visit the surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'.
You will also be invited to tell us why you answered as you did, with space for examples and further detail.
Your response is anonymous and you will be able to post the postcard in a ballot box in the reception area on your way out of the surgery. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
You can also participate in the Friends & Family Test via our practice website, through the self check-in screen at our Stalham Green reception desk or via text message.
The Friends and Family Test results will be published on this website.
How will the results be used?
The information will give the practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.
For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
28 November 2014 CQC Intelligent Monitoring Report
There has been a lot of recent media coverage regarding a new release of information from the CQC, ranking GP practices across the country according to quality and safety.
The Care Quality Commission have publicly launched an Intelligent Monitoring Tool that has been developed to give CQC a clearer understanding of each provider, which informs the inspectors where they should inspect, and what to focus on during an inspection. The tool draws on existing and established national data sources, and includes indicators covering a range of activity in GP practices and the experiences of patients. The indicators relate to the five key questions that the CQC will consider when they inspect: are they safe, effective, caring, responsive, and well-led?
We are pleased to report that Ludham and Stalham Green did very well with average or better than average scores across the board, no causes for concern, and overall we were in the top banding representing safety.
Please click here to view the recent report on Ludham & Stalham Green Surgeries.
28 November 2014 GP Patient Survey Results
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over a million people across the UK. The results show how people feel about their GP practice.
The results for Ludham & Stalham Green Surgeries were:
|Question||Results for our Practice||National Average|
|Satisfaction with opening hours||90% satisfied||77% satisfied|
|Overall experience of making appointment||93% good||75% good|
|Able to get an appointment||7% no||UK average 11%|
|Convenience of appointment||1% not convenient||UK average 8%|
You can find the full survey and further details on: https://gp-patient.co.uk/
26 September 2014 Summary Care Records
Our practice is planning to offer patients the facility to view areas of their records online. The areas patients will be able to access will include a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, there will be the facility to download and print it. This will hopefully be available by 31st March 2015, subject to the availability of this service on our clinical system. Once the system is up and running, if patients do require online access to other areas of their record they will need to speak with the Practice to facilitate this.
08 August 2014 Who’s eligible in 2014/15 for a shingles vaccination
People aged 70, 78 and 79 on 1 September 2014 are eligible for a shingles vaccination.
Click here to see if you are eligible.
06 August 2014 Ludham & Stalham Green FLU CLINICS 2014
Click here for our poster including locations and dates.
02 June 2014 PATIENT NOTICE - Diabetic Eye Screening
The Diabetic Eye Camera will be at the following Surgery on the following dates:
Monday 14th July 2014
Thursday 3rd July
You will receive an appointment letter from the hospital but if you cannot make the above dates, please let the Receptionist know.
29 May 2014 Summary Care Records
On Wednesday 11th June 2014 Ludham & Stalham Green Surgeries will be uploading the Summary Care Record for all patients who have not actively withdrawn consent.
Your Summary Care Record will be available to authorised healthcare staff providing your care anywhere in England, but they will ask your permission before they look at it. This means that if you have an accident or become ill, the doctors treating you will have immediate access to important information about your health.
The only information that will be uploaded (and therefore available to other NHS organisations) about patients is:
· Allergies and adverse drug reactions.
· Acute medication issued in the last 12 months.
· All current repeat medication.
· Past repeat medication ended in the last six months.
Click here to read more.
21 May 2014 Advice on Ear Wax and Hearing Aid Use
Click here to see a leaflet.
27 March 2014 Patient Participation Group Report
Click here to view our latest PPG Report
You can now book/cancel your appointments and request your repeats online using Patient Access. Click on the image below to login or register.
Please click here to view a leaflet with details of Patient Access.
Please click here to view a poster about Patient Access.
24 December 2013 Staff Training - Ludham & Stalham Green Closures 2014
PATIENT NOTICE LUDHAM & STALHAM GREEN SURGERIES WILL BE CLOSED BETWEEN 12.45 p.m. and 3.15 p.m. ON THE FOLLOWING DATES:
27TH JANUARY 2014
10TH MARCH 2014
28TH JULY 2014
29TH SEPTEMBER 2014
FOR STAFF TRAINING WE APOLOGISE FOR ANY INCONVENIENCE.
24 December 2013 Staff Training - Surgery Closures 2014
LUDHAM & STALHAM GREEN SURGERIES WILL BE CLOSED BETWEEN 12.45 p.m. and 2.15 p.m. ON THE FOLLOWING DATES:
17TH JANUARY 2014
24TH JANUARY 2014
21ST MARCH 2014
30TH MAY 2014
1ST AUGUST 2014
3RD OCTOBER 2014
5TH DECEMBER 2014 F
OR STAFF TRAINING WE APOLOGISE FOR ANY INCONVENIENCE.
24 December 2013 Staff Training - Dispensary Closures 2014
PATIENT NOTICE LUDHAM & STALHAM GREEN DISPENSARIES WILL BE CLOSED BETWEEN 1.45 p.m. and 3.15 p.m. ON THE FOLLOWING DATES:
13TH JANUARY 2014
17TH MARCH 2014
9TH JUNE 2014
14TH JULY 2014
15TH SEPTEMBER 2014
17TH NOVEMBER 2014
FOR STAFF TRAINING WE APOLOGISE FOR ANY INCONVENIENCE.
23 October 2013 Care.Data
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.This information along with your postcode and NHS numberbut not your name, are sent to a secure system whereit can be linked with other health information.This allows those planning NHS services or carrying out medical research to use information from different partsof the NHS in a way which does not identify you. You have a choice. If you are happy for your informationto be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this fromh appening, please speak to practice staff or ask at reception for a copy of the leaflet “How informationabout you helps us to provide better care”. More information can be found here www.nhs.uk/caredata
23 October 2013 Patient Participation Group (PPG)
Patient Participation Group (PPG) – Get involved to help shape the way health services are delivered by your practice
Would you like to assist us in shaping the future of Primary Health Care at your surgery? Can you make constructive suggestions on how we can do things better and compliment us on the things we do well?
PPGs work with their practice to improve communication, assist with health campaigns and ensure the services on offer truly meet the needs of all patients. We are looking for a few more patients to sit on our Patient Representation Group, individuals representing a variety of ages, both male and female. If you are interested please ask to speak to Laura Halls Practice Manager or email email@example.com
All out of hours assistance is now provided through the new NHS 111 service.
All calls to NHS 111 are free from land lines and mobile phones.
Outside office hours if you telephone the surgery 01692 678611 for Ludham Surgery or 01692 580880 for Stalham Green Surgery and a recorded message will tell you how to obtain medical assistance by contacting NHS 111
"If you require urgent medical assistance which cannot wait until the surgery reopens, please hang up and call 111. Calls to the NHS 111 service are free from both landlines and mobile phones. Alternatively, if you have a touch tone phone please press 1 and you will be redirected to the NHS 111 service. Redirected calls will incur call charges, however if you hang up and call 1-1-1 the call will be free".
Anglian Medical Care provides the Out of Hours GP service for our area, and access is via the NHS111 service. The NHS 111 Service also replaces NHS Direct and can be contacted free if you feel you need advice or reassurance about a health issue.
For medical emergencies you should call 999.