Routine Appointments
You can request a routine appointment in the next 7 days by:
- Online
Fill out the online form - Phone
Call 01692 678 611 (Ludham Surgery) or 01692 580 880 (Stalham Green Surgery), Monday to Friday, during opening hours if you do not have access to online. The receptionist will complete the identical online form that you would typically complete independently. However, please note that the process may incur longer waiting times due to potential queues in the call system. - In Person
Visit the surgery and speak with a receptionist during opening hours.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
We will respond within 48 hours when we are open. We are open Monday to Friday, 8am to 6.30pm.
- Online
Fill out the online form - Phone 01692 678 611 (Ludham Surgery) or 01692 580 880 (Stalham Green Surgery)
Monday to Friday, during opening hours if you do not have access to online. The receptionist will complete the identical online form that you would typically complete independently. However, please note that the process may incur longer waiting times due to potential queues in the call system.
- Visiting the surgery and speak with a receptionist during opening hours.
We are open Monday to Friday. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Please Note
We strive to address all inquiries within a timeframe of two working days.
If you need help now, but it’s not an emergency, go to 111.nhs.uk or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
Appointments by phone, video call or by text or email can be more flexible and often means the clinician can help you sooner.
We may provide a telephone appointment and then offer a face-to-face appointment if your query cannot be dealt with over the phone. However, if you prefer a face-to-face appointment, please tell us know.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained member of staff who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are cancelling an appointment for the same day, please let us know as soon as possible.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Phone 01692 678 611 (Ludham Surgery) or 01692 580 880 (Stalham Green Surgery)
– Monday to Friday, during opening hours.
- Visiting the surgery and speak with a receptionist
– Monday to Friday, during opening hours.
- Using your Patient Access account
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
Extended Access Service
We offer extended opening hours on Monday evenings at alternate surgeries. Appointments can be booked from 18:30pm – 19:20pm.
Improved access appointments are available at Primary Care Hub sites at Cromer, Fakenham, and North Walsham (Birchwood) Surgeries. Any patient, registered at any North Norfolk GP surgery can access these appointments at these locations.
The opening hours are 18:30pm – 20:00pm on weekdays and 09:00am – 12:00am at weekends.
Please note that this is not a walk-in or emergency service, appointments must be arranged prior to arrival.